If you haven't got this I would be asking FAO for the letter and/or questioning whether they have fully assessed your entitlement hence the reason the day-care don't have it in their system. Hansie You should have received a letter from centrelink stating that you are elligable for CCB, what hours and what rate if you have been assessed. If you don't have this letter, then someone at centrelink hasn't processed your request.I am a director, and this happens alot, centrelink tell families over the phone that all is set up, yet when the centre tries to enrol the child, the enrolement won't process because it hasn't been.A little background to better help you understand - when a child enrols at a centre, we must have both the correct family and child CRN, and correct parent (depends if mum or dad registered originally which parent) and child date of birth.The parent will also need to have been assessed for CCB elligability and that to have been processed. with the 2 kits that I did NOT have the release form returned with, they happened to be for my still minor children, so I am definitely OK with limiting information that is "out there". What happens if they don't return that damn release form? I think you can see your my Origins results even if you don't sign the form. I DO have 1 more kit that needs to be returned for my father (or if he decides not to, I want my grandpa to do it). They are half way across the country so I have no Icontrol over whether they remember to sign and return it or not! Or just to see your ethnic breakdown in my Origins?
I had two tests like this, with some elderly relatives who apparently forgot to include (or even do!
On it you had to put the Child Care that you are wanting or sending your child to including there centre number.
I think it took 3 weeks as DS started in July which was just as the new financial yr started I recieved a letter giving me the % of CCB I was entitled too.
I had to do this with one parent who was having the exact issue you are, being told one thing when it was never being done.
no point asking to speak to a supervisor - from a technical perspective, the staff on the phones know more than the supervisors!